Returns policy

We hope you are happy with your order, but if anything is wrong, please phone or e-mail us to let us know. Providing you have done everything you could to look after your product, we will always do our very best to resolve the problem to your satisfaction, with a refund, repair or exchange depending on your preference.

If you simply change your mind about keeping your order, you can return it within 14 days (at your own expense) and receive a full refund providing the item is unused and undamaged by you.

With very large or heavy items, simply returning them may be impractical and expensive for you, so please talk to us so that we can resolve the problem together.


Viper Guard Ltd.,
Blythe Farm,
Mill Lane,
Gamlingay, SG19 3JW, UK

Tel: +44 (0)1767 848006